![]() If you're having these problems with InDesign CS6, the simple solution is to go to InDesign's Help menu and check for updates. So, when InDesign CC got its fix for these memory problems, so did InDesign CS6. But Adobe HAS supported InDesign CS6 to the extent of keeping it functional on later MacOS versions. And yes, no new features are being added to InDesign CS6. Yes, InDesign CS5 is completely unsupported and will never be fixed. The only solution, supposedly, was to subscribe to Creative Cloud.įortunately, this was only half-true. But complaining owners of previous versions have regularly been told in forums that Adobe would NEVER fix it for them, because those versions are no longer supported. It took Adobe about a year to fix this for Creative Cloud customers - which seems about typical for Adobe's lethargic customer support nowadays. And no, increasing the memory on your computer won't help, as I learned from expensive experiment. But what about the other wonkiness? This seems to be due to obsolete memory handling in this fairly old software - obsolescence that MacOS versions starting with El Capitan no longer accommodate. A file can overwrite a file, and a folder can overwrite a folder, but a folder is not allowed to overwrite a file! Why does this work while other prescribed fixes don't? Because when InDesign tries to overwrite your empty file with the proper folder of support files, MacOS won't let it. With this empty file in place of its support folder, InDesign will no longer be able to attempt online access, and it won't crash again. Name it "CS5ServiceManager" - the same as the folder you trashed - and move it to the same folder - Library > Application Support > Adobe. In a text editor like TextEdit or BBEdit, create an empty text file - a file with no content. (The Library directory is normally hidden, but you can reach it through the Finder's Go menu if you press the Option key.) Find the folder CS5ServiceManager and drag it to the trash. From your root drive - not your User directory - go to Library > Application Support > Adobe. First, shut down InDesign CS5 and any other CS5 app. ![]() You can find a number of methods on the Web involving deleting or renaming Adobe support files or cache files, but they only work till the app restores those files, which it does automatically. The trick, though, is to do it permanently. The solution is to stop InDesign CS5 from trying to access the server. The app can't access the missing server, so it crashes. This is actually a new manifestation of a recurrent problem with Adobe apps: Adobe sets them to automatically access a server on the Internet that Adobe then eventually decommissions. Let's start with crashes on exit, a problem with InDesign CS5 (and Illustrator CS5 too). Fortunately, these problems have fixes, though some may cost you. Crashes on exit, text disappearing when any is selected, font names disappearing from menus, and undos being limited to one or two, have become standard occurrences. ![]() InDesign users have been facing this for a while now with versions CS5 and CS6. The price of sticking with an older version, though, is that you must contend with dwindling support from Adobe. ![]() If you stop your subscription - ever - you may not be able to access the files you created while subscribed. There are good reasons to resist the siren call of Adobe Creative Cloud, especially when relying on an Adobe app like InDesign that produces files in a proprietary format.
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